Privacy Policy

We may collect the following types of data:

Personal Information

• Name, email address, phone number
• Job title, organization name
• IP address and browser metadata

Account & Usage Information

• Login activity, feature usage, and system logs
• Support interactions (emails, chats, calls)

Uploaded Data

• Documents, media files, spreadsheets, and any information stored or processed through our systems

Device & Technical Data

• Device type, OS, browser type, access time, referral source

We use collected data to:

• Authenticate and manage user access
• Enable AI-based automation and suggestions
• Improve system performance and UX
• Maintain system security and compliance
• Communicate with users (support, alerts, updates)

We do not sell or share your data with third parties for marketing purposes.

We may use secure, compliant third-party services such as:

• AWS and Google Cloud for infrastructure
• Pliwo and Amazon SES for communication (email, SMS, WhatsApp)
• Analytics tools (optional) for platform insights

These providers operate under strict security standards including ISO 27001, GDPR, and HIPAA-compliance frameworks.

We process your data under one or more of the following legal bases:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate interests (e.g., product improvement)

Under applicable laws like GDPR, Digital India, and HIPAA, you have the right to:

• Access your data
• Correct or update your information
• Request data deletion
• Request data portability
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at: support@ergovance.com

We follow industry-standard security practices:

• AES-256 encryption for stored data
• Role-based access control
• Two-factor authentication (2FA)
• Secure server infrastructure and regular audits
• Compliance-aligned backups and disaster recovery systems

We retain user data:

• For SaaS clients: Until your account is active + 90 days post-cancellation (for audit, compliance)
• For on-premise clients: We store only licensing and activation data
• Users may request deletion earlier unless retention is required by law

Our services are not intended for children under 18 years unless used through an institution (e.g., school). In such cases, the institution is responsible for data governance and consent.

We primarily operate in India. If you are located outside India, your data may be processed in India or in secure cloud environments that comply with international data protection standards.

We may update this Privacy Policy periodically. The latest version will always be available on our website.

Continued use of our services implies acceptance of the latest policy.